Frequently Asked Questions
View our privacy policy here.
We do not post out tickets. See faqs for more info.
TICKETS
- How does it work?
- What ID do I need?
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
I didn't receive my ticket email. »
You can resend the ticket email to yourself from the ‘My Tickets’ area of your WeGotTickets account. You don’t need the email to gain entry to the event all you need is your booking reference code and some ID.
If you’re still having problems please check you’ve given us your correct email address and check your junk mail / spam folder as mails occasionally get forwarded there.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.