WeGotTickets is a socially and environmentally responsible company, and a force for good within the ticketing and live events industry. Working for us will allow you to indulge your passion for music, comedy, live events and culture at a successful and respected arts-based organisation. You'll enjoy a range of great benefits:
- Competitive salary
- Better-than-average holiday entitlement
- Training and development opportunities
- Employee Assistance Programme - mental health and wellbeing support service
- Regular socials
- All the fruit you can eat, and all the tea and coffee you can drink
- Being part of our small, friendly, ambitious and accomplished team
- Company profit share scheme
Customer and Client Support Agent – Full Time
WeGotTickets is a leading ticketing agency in the UK for small to medium sized venues and promoters. We provide ticketing solutions for thousands of venues and event organisers, working across a wide range of event genres.
We are looking for a full-time Customer and Client Support Agent to join our award-winning Support team based in Osney Mead, Oxford. Your normal hours of work will be 7 hours per day Monday - Friday, with a 60-minute unpaid break each day. You will be required to work every third weekend from your home address for 3.5 hours on a Saturday and 3.5 hours on a Sunday. A day off in lieu is given the following week for weekend working. Week-day shift patterns will vary to include some shifts starting at 11am and finishing at 7pm. Home working options are available for shifts finishing at 7pm.
We all come from a variety of backgrounds, and, because of this, everyone who works here brings something different to the table. What brings us together is that we're united by a product that we all believe in and an independent company ethos that allows everyone to help develop both themselves and the services we offer.
Essential skills needed:
- Great admin and organisational skills, including: data entry, managing multiple priorities, a keen eye for detail, a good level of spelling and punctuation, and the ability to work well both independently and as part of a small team
- Be polite and patient – you’ll be supporting the clients who sell tickets with us and the customers who purchase those tickets
- Have a good telephone manner
- Be computer literate, with a working knowledge of Microsoft Office
- Experience in a previous Customer Service role is desirable but not essential
The role:
Client Support
- Assisting new and existing clients – adding venues and events to the database, editing as appropriate
- Responding to queries in a professional and friendly manner, mostly via our Helpdesk Portal (Freshdesk) but also via email and telephone
- Following up all client contact as required, to ensure that all queries are dealt with expediently
- Configuring ticket pages to suit individual client requirements
Customer Support
- Ensuring customers are happy and informed by responding to all customer queries, requests, comments and complaints in a timely manner
- Advising customers regarding event cancellations and postponements, failed orders and payment problems
- Dealing with customer queries in a professional and friendly manner
General
- Representing WeGotTickets both inside and outside the company
- Monitoring and researching the behaviour of our customers and clients to feed into company strategies
- Attending and contributing ideas to internal meetings
- Carrying out additional tasks as set by your Line Manager
To apply, please email a CV and covering letter explaining why you are suitable for this role to: vacancies@wegottickets.com
Salary: £24,000 PA - plus profit share bonus.
We regret we will only be able to respond to successful applicants selected for interview.
No agencies, contractors or outsourcers.
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